Privacy Policy

1. Introduction

At BATTERY CARE, we are committed to the protection of privacy and the correct use of the personal data that we process and that you provide to us, both online on this website and, where appropriate, any of its subdomains, microsites, and off-line.

Please read this policy carefully and make sure you understand and agree with it before providing us with your personal data. If you do not agree with it, please do not use this web site or its services or provide us with your personal information.

By accessing this site, using any of its services or providing us with your data, whether online or offline, we will take this as a clear affirmative action by which you give us your consent (where required) to process your data for the purposes set out below.

2. Who is responsible for the processing of your data?

BATTERYCARE S.L.

Address: Calle Hermanos Elhuyar Nº 4. Pabellón.6 – Oficina 6 ; Edif. ADA LOVELACE (01510) MIÑANO MAYOR ARABA

Telephone: 945 660 050

E-mail: info@bcaremb.com

3. How did we obtain your data?

• Obtained from the person concerned.

If you are a customer (current or potential) or user of our website, you have provided them, either offline or online, when requesting our products or services, or contacting us for information. Also, you have been able to provide us in person, if you have come to our facilities.

By providing us with your data, you guarantee that you are authorized to do so, and that the information is true, updated, and does not infringe any contractual restrictions or third party rights. You are responsible for keeping your data and your profile correct and updated, declining all responsibility BCARE in case of failure to do so. You agree not to impersonate other users by using their registration data to the various services and / or contents of the website.

• Obtained automatically when visiting our website:

When you visit our website or any other of our platforms (social networks, ...), we collect information through cookies and other tracking technologies and web analytics. This means that data is sent from your browser to our servers to optimize our services and improve your user experience. This data may be automatically collected and stored by us or by third parties on our behalf. You can consult our cookie policy.

4. What types of data do we process?

The categories of data we process may be:

• Obtained from the person concerned: identification data (name and surname, NIF), contact data (telephone, postal address, email address, invoice or delivery address), commercial and economic data (information about the products ordered, customer history, and those necessary for payment: bank, credit card...),
• Obtained automatically when visiting our website: IP address of the user,
• Communicated by a third party: identification data; data on personal characteristics; data on social, academic and professional circumstances; economic, financial and insurance data; data on transactions of goods and services, details of employment.

Regarding data with special protection: We do not process special categories of data.  

Summary table of purposes and their legal basis

The data you provide us with, as well as all data generated during the development of our relationship with you, may be processed by us for different purposes and with different legal bases.

 

PURPOSE	LEGAL BASIS
To maintain contact and communication, to manage the relationship with you, to contact you and to manage the selection processes that we carry out.	Contractual relationship or implementation of pre-contractual measures at the request of the data subject (art. 6.1. b RGPD)
If you have so authorized, to carry out projects of. Send to potential clients, by means of electronic communications, information about our activities, products and/or services similar to those requested. Sending surveys for market research purposes. Installation of non-technical cookies	Consent
Manage the access and control of visits to our facilities. Send to current customers, through electronic communications, information about our activities, products and/or services similar to those requested. Conducting opinion/satisfaction surveys. In the case of users / as users of our website, or sender or recipient of an email: to manage those made online, and contact you. Communicate data to CIC ENERGIGUNE for internal administrative purposes,	Legitimate interest
When the legitimacy is based on consent you may withdraw that consent at any time by sending us an e-mail to that effect to info@bcaremb.com. Such withdrawal does not condition the processing of your data for the other purposes described. If it is based on our legitimate interest the indicated treatment of your data we consider that it is proportionate and involves a minimal impact on your privacy, but always prevail over our legitimate interest, your interests, rights or freedoms, so if you do not want us to treat your data for these purposes please send us an e-mail in this regard to info@propconect.com and we will do so.
The provision of the requested data is mandatory because it is essential to formalize and/or maintain the contractual or pre-contractual relationship and comply with the legal obligations arising therefrom; if you do not provide them, we will not be able to provide the service derived from such relationship.

 5. How long will we keep your data?

• General conservation period

We will keep the personal data you provide for as long as the contractual, pre-contractual or commercial relationship is maintained and, once these are terminated, as long as the person concerned does not request their deletion. Even if the deletion is requested, we may keep them for the necessary time and limiting its treatment, only for:

• Comply with legal/contractual obligations to which we are subject,
• and/or during the legal periods foreseen for the prescription of any liability on our part,
• and/or the exercise or defense of claims arising from the relationship with the person concerned.

In coordination with the above criteria, the deletion of personal data either in computer records or on paper, may be carried out, at the discretion of the organization, depending on logistical needs and / or storage space that make it advisable to delete information or documentation.

6. To which recipients may we disclose your data?

We inform you that the data you provide may be communicated to third parties for the fulfillment of purposes directly related to legitimate functions of transferor and transferee as:

1. To banking entities: for the management of collections and payments.
2. To our accounting and tax advisors: for the management of our accounting and invoicing, management of labor personnel, and the rest of the legal obligations of the organization.
3. To our legal counsel, for the provision of legal advice and consultancy.
4. To the mutual insurance company and to the external prevention service: in compliance with the obligations of occupational health surveillance and occupational risk prevention.
5. To entities or organizations to which there is a legal obligation to communicate data: for example, the Tax Administration.
6. To other companies with which we have a relationship such as CIC ENERGIGUNE for internal administrative purposes,
7. To public entities for the management of subsidies.

7. International Data Transfers

At BCARE, we will ensure that personal data are always processed and located in the European Economic Area. However, in certain circumstances, we may make international transfers of data, for example, if necessary for the conclusion or performance of a contract, in the interest of the data subject, between BCARE and another natural or legal person; or if necessary for the performance of a contract between the data subject and BCARE, for example when using service providers located outside the European Union, who may have access to personal data, for the provision of services ancillary to our business (hosting, housing, SaaS, remote backups, computer support or maintenance services, e-mail managers, sending e-mails and e-mail marketing, file transfer, etc .... ) or for the execution of pre-contractual measures taken at the request of the data subject.

These entities may be different and vary over time, but we will try to choose entities either belonging to countries that have a level of protection equivalent to the European level of data protection, or that have the appropriate guarantees to achieve that level, or on the basis of one of the exceptions provided for in the RGPD.

8. Social networks and instant messaging applications.

• Whatsapp instant messaging usage

In the event that we provide you with an instant messaging App to speed up communication with you, use it responsibly, read the privacy policy of the same and configure it according to your preferences before sending information with personal data by such means.

Although this type of instant messaging applications can be useful in certain circumstances, we remind you that the information you post on the Internet is accessible to many people, known or unknown, so there is a risk to your privacy and that of others.

We recommend that you do not provide personal, private and/or intimate information or information that you want to keep private through this medium, as there are safer ways to do so. We cannot be responsible for the operation and availability of the service since we do not provide it ourselves but third parties outside of us.

• Use of social networks

Users have the opportunity to join pages or groups that the organization has in different social networks. They should note that, unless the organization requests their data directly (for example, to answer queries in a private setting), their data will belong to the relevant Social Network. Therefore, users are advised to carefully read the terms and conditions of use and privacy policies of the relevant Social Network, as well as to make sure to configure their preferences regarding the processing of their data.

• Social Networking features incorporated in our website

Our services may include certain Social Media features and widgets, such as "Connect to Facebook" connectors, the "Like" button, the "Share" button or other common social media interactive mini-programs. We are not responsible for the proper functioning of these.

• Rules for the use of social networks:

Please note that if you decide to participate, publish or share content through our official page on a social network, such content will be public, and it will be your sole responsibility that such content complies with legal regulations.

You can prevent your personal data associated with such participation from appearing by configuring your privacy settings, or by pseudonymizing your data (e.g.: using a "Nick" or "alias").

We remind you that, with respect to other people´s data, you must respect their privacy, taking special care when communicating or publishing their personal data. Only the owner can authorize the processing of his/her personal data.

The user may only publish on this page, or on our official page on social networks, personal data, photographs and information or other content whose ownership and property belong to him/her or in respect of which he/she has the authorization of third parties. If you provide us with or publish data of third parties, it is your responsibility to have their prior and express consent to use, communicate and publish them, and it is your responsibility to inform them of the processing of their data by us or their publication by you. The publication of third parties´ data without their consent may infringe, in addition to data protection regulations, those relating to the right to honor, privacy or self-image of such third parties.

In any case, we may remove from both this website and our pages on social networks, any content posted by the user when we detect that it has violated the law, and as indicated in this privacy policy.

Social Networks are not hosted directly on our Services. Your interactions with them are governed by their policies and not ours. Please read the privacy policies of those social networks for detailed information on the collection and transfer of personal data, your rights and privacy settings.

9. What are your rights when you provide us with your data?

You can, where appropriate, exercise your rights of access, rectification, deletion, limitation and opposition to their treatment, as well as other rights, at the postal or email address indicated at the beginning of this privacy policy; in both cases by written and signed request attaching a copy of your ID card or passport or other valid document that identifies you. In case of modification of your data you must notify it at the same address, declining this entity any responsibility in case of not doing so.

• Right of access: You can ask us what personal data we are processing and even request a copy of it.
• Right of rectification: You can ask us to rectify inaccurate personal data or to complete incomplete personal data, including by means of an additional declaration.
• Right to erasure (right to be forgotten): You can ask us to delete your personal data when: it is no longer necessary for the purposes for which it was collected, you withdraw your consent, there has been unlawful processing of the data or in compliance with a legal obligation.
• Right to limitation of processing: You can ask us to limit the processing of your data, in which case we will only keep them for the exercise or defense of claims.
• Right to object: You may object to the processing of your data if such processing is based on the legitimate interest of the data controller or is for advertising purposes.
• Right to object to automated decisions: You may object to being subject to a decision based solely on automated processing of your personal data, including profiling that produces legal effects on you or significantly affects you. E.g. analyzing or predicting aspects related to job performance, economic situation, health, personal preferences or interests, etc. In this case we may profile your preferences, if you do not object.

Once we receive any of the above requests we will respond within the legally established deadlines. You can complain to the Spanish Data Protection Agency. If you would like more information about the rights you can exercise and to request model forms for exercising your rights, please visit the website of the Spanish Data Protection Agency, www.aepd.es.